A high impact, engaging leader with profound experience accelerating organizational growth, driving sales, team development, leading multi-unit organizations,logistics, facilities management, and my real passion customer service. As a analytical problem-solver, I am capable of devising creative solutions to overcome persistent business challenges. I believe in and practice Kaizen, improvement and change is strongest when done by developing and respecting a company's culture.
Some Notable Achievements:
17 Straight years of positive comp sales
28% increase in Customer Satisfaction. Raised NPS scores to 4.6 Stars, a 28% increase within 12 months across 200 stores.
+3X increase in company value over last 5 years to 1.1bn.
Increased average ticket on specialty transactions netting over 8% comp YOY and over 3% in revenue.
85% Employee Satisfaction Rate
Collaborated, Developed and Executed a flag-ship culture program, Eyemart Chemistry, raising employee satisfaction ratings for over 5 years.
20% increase in traffic. Created multiple marketing programs and promos increasing traffic by over 20% and sales 10-12%.
75% Captured cell phone numbers. Pioneered integrated lab software to automate texting order status to customers. First optical company to introduce the process. virtually eliminating the primary customer service complaint.
+8% YOY increase in sales: Led the simple pricing strategy for an increase in sales of 8%, 3% in comp transactions, and a 5% increase in average sales.
$6.75MM reduction in payroll: Created a payroll tool for over 1400 people for a 2.5% labor cost savings.
68% Reduction of initial training: Approved and launched Axonify to facilitate on-boarding, and training with 95% usage and reduced on-boarding to 8 days.
Market-share Growth: Sustained market growth up to 20% over 10 years opening over 170 stores.
Disaster Recovery: Turned around the loss of a major revenue stream. Actually increasing sales by 5% within 6-months. The response recovered 72% of the initial loss in the first 30 days.
Some of my strengths include:
Transforming processes, and vision to deliver quality operational efficiency.
Communicating and leading the execution of “Best Practices” and technology updates for budget control and cost reductions.
Presenting analytical solutions and training to multi-level teams and leadership. ?
Executing and collaborating on strategic capital expansion projects and budgets. ?
Motivating a culture of excellence with integrity, passion, and servant leadership.
Great Teams have a "CAN DO" attitude. It is not what you think though. That "CAN DO" attitude is that everyone seeks out what they "CAN DO" for their teammates. Only when everyone is doing this can a team be greater than the sum of its' parts.
Timeline
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CEO PowerWash.com, PowerWash.com
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Interim COO, Southern Eye Care
Married
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General Manager, EyeMasters
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Optician and General Manager, Seminole Optical
Licensed Optician
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Senior Vice President of Operations, CO COO, RVP, Eyemart Express
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Territory Director, Eyeglass World
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President, Men's Best Primary Care
Results
5-30%
Annual unit Growth Rate
270MM
ANNUAL budget responsibility
25
years of positive Comp sales
+1400
people lead
29
Years of Experience
Skills
Human Resources
20+
store locations
20+
Tableau
3
Cross Departmental Team Build
10
retail Store Design
12
Distribution Center
6
supply Train
6
Manufacturing
20+
Pricing strategy
15
marketing
17
e-commerce
7
Customer Service
20+
Culture development
18
Government Compliance
10
Recruiting
20+
Inventory Control
20+
Logistics
6
Disaster Recover Planning
10
PERFORMANCE improvement
20+
Merchandising
20+
Training & Development
20+
Multi-Site Operations
20+
Communications Management
20+
EHR/EMR
8
CRM
6
Policy Administration
20+
Contract Negotiations
15
Problem Solving
20+
Revenue Growth
20+
Project Management
20+
Vision and Health insurance
20+
Credentialing
5
STRATEGIC Growth Planning
10
Data Analytics and Reporting
18
Real estate & Leasing
10
Facilities MAINTENANCE
20+
Risk Compliance
20+
Vendor Negotiations
10
Team Building
20+
Budgeting & Forecasting
17
Finance & Accounting
20+
Questions & Answers
What is your greatest accomplishment?
My family. One, being married for over 28 years and two, my daughters. To be frank my wife has done most of the heavy lifting there. So, my greatest accomplishment is convincing her to say yes.Â
What are some words to live by?
I always hear in my head Garrison Keilor, from Lake Wobegone, saying "be well, do good work, and keep in touch". This speaks to me on many levels.
Is an organization's culture important?
I believe Culture is the cornerstone for long term success. You have to understand Culture is organic; its is alive so to speak. All organizations have a real culture and many times it is not the stated one. Culture needs 3 things to ensure long term success. 1) It must be well defined to be clearly stated. 2) The people need to feel safe being "all-in". Resources must be allocated to "feed" the good parts and "starve" the bad. 3) finally it needs to empower people to do what is right by the customer especially when that action is not popular or even profitable. I believe that with the right focus on culture an organization will live on for generations and be wildly successful.
Head shot
Touchstone spot
Family
